Syed Z.
Client Engagement Manager @COGENT Infotech
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WORK HISTORY
Client Engagement Manager @COGENT Infotech
Dallas, TX, US
Main POC (point of contact) for the client and first escalation point for any issues• Proactively engaging with the client to understand recruitment needs.• Ensuring the team is meeting internal and client KPIs & SLAs• Work with the onsite team to schedule new prospective client meetings utilizing ZoomInfo, Salesforce, LinkedIn, etc.• Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency• Responsible for meeting customer satisfaction targets
ABOUT SYED Z.
I am thrilled to share my strong communication skills and in-depth understanding of the U.S. staffing process, including benefits and compensation. I am confident in my ability to evaluate candidates\' strengths, conduct insightful interviews, negotiate competitive wage rates, and discuss terms of employment, all while ensuring timely and high-quality service delivery.Working alongside a diverse and talented team of Directors, Managers, Procurement Teams, and state clients is something I truly enjoy. The collaborative environment inspires me, and I am always eager to learn new skills and technologies that can enhance our collective success.I am passionate about connecting the best talent with the right opportunities and am committed to contributing to the growth and success of Cogent Infotech. Here’s how I envision my role- Serving as the main point of contact for clients and being the first escalation point for any issues- Proactively engaging with clients to fully understand their recruitment needs- Ensuring our team meets internal and client Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)- Collaborating with the onsite team to schedule meetings with prospective clients using tools like ZoomInfo, Salesforce, LinkedIn, and more- Developing and refining client processes and procedures, identifying areas for improvement, and implementing solutions to streamline workflow and enhance operational efficiency- Being responsible for achieving our customer satisfaction targets.I am excited about the opportunity to make a positive impact and look forward to contributing to our team\'s success!
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