Shikhar Singh

Front Office Manager & Taj Innercircle Loyalty Manager the Eternity - Ihcl Seleqtions @Taj Hotels

Kanpur, IN

As Department Head, I am overseeing:1. Timely completion of all OPEX & CAPEX procurement, ensuring materials, equipment, and supplies are delivered as per pre‑opening timelines.2. PMS/SynXis build accuracy and readiness, including configuration, mapping, rate loading, and operational testing.3. Development and finalization of all Front Office SOPs, manuals, and process documents in line with brand standards.4. Full recruitment of the Front Office team as per the approved manning guide, ensuring the right fit for each role.5. Comprehensive training completion for all FO team members, covering systems, brand standards, service culture, and operational simulations.6. Curation of signature SeleQtions Experiences, creating distinctive, localized guest journey touchpoints aligned with the brand ethos.7. Complete setup and readiness of Front Office desks and operational areas, ensuring all physical spaces, equipment, and guest-facing elements meet opening standards.

Indira Gandhi National Open University

BHM & BTS, Hospitality Administration/Management

Lovely Professional University

Master of Business Administration - MBA, Human Resources & Operations Management - Dual Specialization

Institute of Hotel Management, Gurdaspur - IHM Gurdaspur

B.Sc. Hospitality & Hotel Administration, All Departments

City Montessori School

Middle School

Delhi Public School - India

Senior Secondary, Science