Shikha Shukla
Sr Account Specialist @Ken Research
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WORK HISTORY
Sr Account Specialist @Ken Research
Gurugram, IN
As a Senior Account Specialist at Ken Research, my job responsibilities include:Client Relationship Management: Building and maintaining strong, long-term relationships with clients, understanding their specific needs market entry, competitive analysis, or consumer behavior studies, and ensuring their satisfaction through insights and strategic recommendations.Account Management: Overseeing a portfolio of clients, ensuring the successful delivery of research, consulting services, strategic solutions, and market intelligence. This includes managing contracts, renewals, and identifying opportunities for cross-selling and upselling.Sales and Revenue Growth: Proactively identifying new business opportunities within existing accounts. Developing and implementing strategies to meet and exceed sales targets, driving revenue growth for the company.Project Coordination: Liaising between clients and internal research teams to ensure that projects are executed efficiently and to the highest quality standards. This includes managing timelines, budgets, and deliverables.Client Consultation: Acting as a trusted advisor, providing clients with insights on market trends, competitive landscapes, and strategic recommendations based on data and analysis.Proposal Development: Crafting detailed and customized proposals that outline the scope of research, methodologies, deliverables, timelines, and pricing, tailored to meet the specific objectives of each client.Performance Reporting: Regularly reporting account performance, including client satisfaction, project outcomes, and sales metrics, to senior management, and using this data to refine strategies and improve service delivery.Contract Negotiation: Leading negotiations with clients on contract terms, ensuring that agreements are aligned with client expectations.Cross-functional Collaboration: Collaborating with research team to ensure that client needs are met and that services evolve in line with market demands.
EDUCATION
Maharishi Vidya Mandir Senior Secondary School
12, Science
APJ Abdul Kalam Technological University
B.Tech, Computer Science
ABOUT SHIKHA SHUKLA
Ken Research is a global market research and strategy consulting firm that provides comprehensive insights and strategic guidance across various industries. Our services includes Market Intelligence, Competitive Analysis, Business consulting, Strategic Solutions and bespoke research solutions tailored to the specific needs of our clients. We specialize in helping businesses navigate complex market landscapes, identify growth opportunities, and make informed decisions. Specialties: Business Development, Business Intelligence, Partner management, Demand Generation, End-to-end handling of sales, customer relationship & Account Management, Market Research, Consulting, and Strategic Planning.You may reach out to me by writing a short email to s••••••••@kenresearch.com
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