Shikha Jain

Senior Manager Operations & Quality Assurance @TP

New Delhi, DL, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2021 — Present

Senior Manager Operations & Quality Assurance @TP

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New Delhi, IN

EDUCATION

1995

Happy School

Business/Commerce, General

2002 — 2005

AMITY University Gurgaon

MBA, Marketing & International Business

SKILLS

Customer ServiceLeadershipBusiness Process Outsourcing (Bpo)Performance ManagementCrmCustomer Relationship Management (Crm)Team ManagementManagement Information Systems (Mis)Relationship ManagementOutsourcingCall CentersBusiness DevelopmentService DeliveryBusiness AnalysisStrategyManagementTravel ManagementMisOperations ManagementVendor ManagementBpoCustomer Experience

ABOUT SHIKHA JAIN

22 years experience in Customer Services, Operations, Training, Project Management, Business Transformation, Process Migrations, Customer Relationship Management in the Service Industry primarily in Leisure & Business Travel. Proven ability to develop and implement innovative solutions and manage large teams to achieve challenging operational targets with strict adherence to service delivery parameters across multiple locations in Asia and EMEA and achieving maximum customer satisfaction.

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Shikha Jain — Senior Manager Operations & Quality Assurance at TP in New Delhi, DL, IN | Unifers