Shemika Swann-Thompson

Director of Operations @Atlanta Housing

Chicago, IL, US
EMAILS
s••••••••@atlantahousing.org
MOBILE NUMBERS
+17•••••••45

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WORK HISTORY

Jan 2023 — Present

Director of Operations @Atlanta Housing

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US

Direct operations for a large commercial portfolio managed by third-party firms, ensuring financial efficiency, service quality, and client satisfaction.• Lead vendor management, contract negotiations, and system improvements that reduce costs and streamline workflows.• Implement operational strategies across 300+ acres of land, 40+ vehicle fleet, and distribution services, improving cross-departmental coordination.• Serve as liaison across leadership, clients, and vendors, aligning operational outcomes with strategic goals.

EDUCATION

2000 — 2004

Alcorn State University

Bachelor of Arts (B.A.), Mass Communication/Media Studies

2004 — 2007

DePaul University

M.S., Public Administration

SKILLS

Non-ProfitsManagementOutlookHuman ResourcesOrganizational DevelopmentLeadership DevelopmentResearchPublic SpeakingEmployee RelationsEvent ManagementBudgetsHrisPublic PolicyTalent ManagementLeadershipGovernmentNonprofitsTrainingProject ManagementRecruitingPerformance ManagementEvent PlanningPolicy

ABOUT SHEMIKA SWANN-THOMPSON

Strategic and adaptable Business & Operations Leader with 20+ years of proven success optimizing systems, enhancing operational performance, and driving business growth across corporate, public sector, and entrepreneurial environments. Skilled in leading cross-functional teams, streamlining processes, and managing multi-million dollar budgets while consistently delivering measurable results.Recognized for adaptability, strong work ethic, and the ability to quickly master new systems, with a strong track record of implementing innovative technology solutions that improve efficiency and elevate client experience. Experienced as a business owner, content creator, and Google reviewer, bringing creativity, customer insights, and digital engagement expertise to operational strategy.Known as a creative, dependable, and process-oriented executive with a history of strengthening facilities management, logistics, and administrative operations to maximize financial performance and organizational impact. Adept at meeting and exceeding aggressive operational and financial targets through efficiency, innovation, and culture-building. A persuasive and influential leader, committed to transforming high-potential staff into outstanding leaders and fostering collaborative, customer-focused environments that drive long-term success.

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