Shellee Williams Dobbins
Director, Customer Programs & Services @Memphis Light, Gas And Water Mlgw
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WORK HISTORY
Director, Customer Programs & Services @Memphis Light, Gas And Water Mlgw
Memphis, TN, US
Direct, design and develop strategies to maximize the customer experience by providing customers with useful information and guidance regarding products and services, including: customer assistance programs, resolution and tracking of customer escalations and complex customer inquiries, comprehensive customer assistance, oversight of energy initiatives, and leveraging data to drive decisions.
EDUCATION
University of Memphis
Master of Business Administration - MBA, Business Administration and Management
University of Tennessee at Martin
Bachelor of Science, Communications
University of Memphis
Master of Arts, Public Relations and Journalism
SKILLS
ABOUT SHELLEE WILLIAMS DOBBINS
A results-oriented customer relations professional with over 15 years’ experience specializing in data-driven customer and community engagement, project management, and strategic marketing and outreach.Responsible for the optimization of interactions between stakeholders and Memphis Light, Gas and Water Division throughout the customer lifecycle.
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