Shelby Lookabill
Manager, Client Experience @Brightspeed
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WORK HISTORY
Manager, Client Experience @Brightspeed
Charlotte, NC, US
EDUCATION
University of North Carolina at Charlotte
Bachelor of Arts - BA, Sociology - Organizations, Occupations, and Work
University of North Carolina at Charlotte
Minor, Women's and Gender Studies
ABOUT SHELBY LOOKABILL
Hi there! Thanks for taking the time to check out my LinkedIn! I\'m passionate about Saas and improving the client experience - after all,\"service\" is in the name! I\'m an experienced CX professional that makes sure my clients aren\'t just able to show value through numbers, but with the story we have woven together through collaboration, deep insight, and a true understanding of their own business goals (not just my own CS metrics). I\'m also a talented people leader that understands the importance of mentorship - for both myself and others. I truly believe the key to a strong CX/CS program is internal communication, ever evolving process, and a hunger for knowledge that begins with management. When we understand not just our clients, but also the goals and process of our internal CS/CX team members, that is when we begin to unlock the key to client success. Individuality and adaptation is what makes working in Customer Success so fun and unique, but it is also what makes each Client Success team member so valuable. A strong CS team and tight collaboration is the foundation of growing NRR, CSAT, CLV, and all the other fancy ways we say \"happiness\",\"value\", and \"ROI\".
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