Nicholas Saunders
Customer Success Executive @Brightspeed
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WORK HISTORY
Customer Success Executive @Brightspeed
Build long-term, value-based relationships with decision makers and influencers to understand the customer’s landscape and business trends • Partner with Senior leadership to create impactful presentations and reports • Manage overall customer metrics, including usage data, health indicators, and renewal dates to align with customer objectives • Manage key projects including executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing write-downs positively impacting Brightspeed profit margins • Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth • Build long-term, value-based relationships with decisionmakers and influencers to understand the customer’s landscape and establish loyalty • Manage risks to customer success, identify root causes, define, and activate solutions, and deploy cross-functional support to resolve • Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs • Recognize opportunities for revenue expansion • Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services
EDUCATION
University of Central Florida
Bachelor of Science in Business Administration (BSBA), Human Resources Management/Personnel Administration, General
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