Shelby Vaninger
Customer Implementation Representative @Nbc Sports Next
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WORK HISTORY
Customer Implementation Representative @Nbc Sports Next
Minneapolis, MN, US
Manage on average 115 VIP and Enterprise accounts at a given time across 5 platforms• Coordinate and drive the successful onboarding of new customers with annual revenue ranging from Facilitate in person and virtual client training sessions• Handle all customer issues questions and concerns with urgency• Project manage client onboarding deadlines to ensure timely implementation• Calculate daily, weekly and monthly metrics to report them to directors for overall team success• Develop and pioneer new outreach and customer experience procedures for team• Primary contact for team members with questions and concerns in handling client relations and process related items
ABOUT SHELBY VANINGER
Customer Implementation Rep at NBC Sports Next
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