Nathaniel Lester
Product Support Specialist @Nbc Sports Next
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WORK HISTORY
Product Support Specialist @Nbc Sports Next
Orlando, FL, US
Collaborate with team members to brainstom solutions to customer issues.Partner with stakeholders to gather requirements, understand product needs, and propose tailored solutions to improve business efficiency.Utilize remote access tools to provide training sessions, deploy software, and troubleshoot technical issues on customers\' computers.Provide product and maintenance support to customers, including port forwarding, IP conflicts, tablet configurations, and execution of SQL queries.Test product solutions for quality assurance and to ensure issues are resolved.Leverage Jira and Confluence to streamline project management processes and enhance collaboration, ensuring efficient communication and organized workflows.Cultivate and sustain relationships with a portfolio of end users to ensure enduring customer satisfaction and retention.Address escalated issues, support end users, and implement sophisticated solutions to drive the strategic objectives of the Product Management team.Maintain comprehensive documentation of client support interactions and software installations within Salesforce.Identify opportunities for product and process enhancements and provide recommendations for improvement.
EDUCATION
Florida Agricultural and Mechanical University
Bachelor of Science, Business Administration; Marketing
University of Phoenix
Master of Business Administration (MBA), Specialized Sales, Merchandising and Marketing Operations
ABOUT NATHANIEL LESTER
I am seeking to leverage my experience in leadership, technology, product management, and operations to drive successful project outcomes and contribute to the strategic goals of a forward-thinking organization. With a proven track record of delivering results and a strong commitment to excellence, I am dedicated to making a meaningful impact within any organization.
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