Shaun Fernandes
Customer Service Manager @Ladbrokes.Be Entain
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WORK HISTORY
Customer Service Manager @Ladbrokes.Be Entain
Sheffield, GB
Delivered excellent customer service in a fast-paced betting retail environment, building strong rapport with customers.• Accurately processed bets, cash transactions, and account queries while ensuring compliance with company policies.• Promoted responsible gambling and resolved customer issues professionally to maintain high service standards.• Demonstrated betting products and self-service terminals to enhance customer engagement and satisfaction.• Supported daily shop operations as a key holder, including opening/closing procedures and meeting performance targets.
EDUCATION
Loyola High School,Margao
SSC
Don Bosco College of Engineering, Fatorda, Goa
BE - Bachelor of Engineering
The University of Sheffield
MSc Advanced Computer Science
Rosary Higher Secondary School,Navelim
HSSC
ABOUT SHAUN FERNANDES
I am a dedicated software engineer with over 4 years of experience in delivering…
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