Ije G
Customer Service Manager @Ladbrokes.Be Entain
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WORK HISTORY
Customer Service Manager @Ladbrokes.Be Entain
Cultivated and maintained strong relationships with customers, acting as a key point of contact to understandneeds and ensure satisfaction, contributing to repeat business and positive brand perception.Efficiently processed a high volume of customer transactions, including cash handling and bet placements,ensuring accuracy and adherence to financial procedures. Managed and balanced till operations, demonstratingresponsibility for financial resources.Effectively demonstrated and explained a range of sports betting products and terminal functionalities tocustomers, ensuring clear understanding and promoting engagement with available services.Contributed to a 90% increase in positive customer feedback scores through proactive engagement and effectiveissue resolution.Effectively onboarded a significant number of customers to new betting terminal features, leading to an increasedservice uptake.Maintained a shop environment that met and exceeded company standards during routine inspections
EDUCATION
Federal University of Technology Owerri Nigeria
Bachelor of Engineering (B.Eng.), Chemical Engineering
University of Gloucestershire
Master of Science - MS, Engineering Management
Federal Government Girls College Owerri
WASSCE/NECO, Science
ABOUT IJE G
Results-driven Project Manager with a background in Engineering Management and a proven…
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