Shashidhar Lakshminarayana
Management Consultant @Wipro
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WORK HISTORY
Management Consultant @Wipro
Bengaluru, IN
Transitioned the Application portfolio from traditional to managed services and later to Application as a Service Model Customized an offshore based transition framework to manage people in knowledge transfer and saved cost to the customer Enhanced in IT and Operations by digitizing service management tickets and process flows Digitized SOPs and prepared knowledge articles of routine application tasks leading to quicker issue resolution Consistently achieving customer satisfaction score above 6/7 Efficiently managed 3:2 Large AMS and 1 Implementation & Rollout (Estee lauder, Philips, TK Elevator) by recommending best practices & technical solutions Spearheading a team of FTEs technical resources to manage projects and service operations Designing and executing L&D strategies to inspire teams, boost performance, and enhance employee retention Formulating & implementing global IT delivery and product management strategies while analyzing trends, reviewing financial performance & goals, and managing project budgets Collaborating with external stakeholders to include Technical Director, Technical Architect, Application Maintenance Lead, Application Delivery Head, Business Analysts and the Vice President Managing end-to-end projects from project roadmap planning to successful execution and post-implementation support Facilitated greater bandwidth for L2/L3 teams on problem management and service improvement Implemented Chatbot for how-to/RFI tickets, Self-Heal automations, Self-help Knowledge Articles, & Predictive Maintenance Performed detailed trend analysis, defined metrics and analysed risks for data-driven decisions Initiated business intelligence for reporting & analysing financial forecasts, effort, headcount, offshoring, vendors, and P&L Identifying and mitigating risks w.r.t. Solution, Delivery, Financial, People, and Technology
EDUCATION
P.E.S College of Engineering, Mysore University
B.E, Industrial and Production
CADAM, Indian Institute of Science and NIIT
Unigraphics, Innovative Product Development and Java Programming
Vijaya College
PUC, PCMB
SKILLS
ABOUT SHASHIDHAR LAKSHMINARAYANA
A seasoned technocrat with over two decades of proven track record of spearheading teams to render techno-functional support and drive IT operations across multi-million-dollar organizations. Skilled in managing end-to-end large scale IT projects from planning strategy roadmap, developing applications/ portals, conducting dev-ops activities to performance monitoring and testing ensuring smooth go-live. Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction. Proficient in integrating systems while deploying various tools to steer efficient operations and delivery. Adept at fostering stellar business relationships to provide compelling value to the stakeholders. Honored with multiple Individual and Team Awards. Awards & Accomplishments Benelux Excellence Award: Individual category | Apr ’21, Xcalibur Award: Nurturing Champ | Philips Account | ‘20 Extraordinaire: PES Excellence Awards – PLM Practice Award | Q2 ‘18 Awesome Project Manager: Certificate of Appreciation – Lumileds LLC – Awarded Multiple times | Feb ’16, Jun ’16, ‘17 Certificate of Excellence – Developer for CAD Work Stream - Johnson Control Inc.| Nov ‘13 Top 2 in KM contributions in Wipro – Manufacturing (Quarterly)| Apr ’08 - Sep ’09,(Annual Award)| ’08 - ‘09 League Exemplar - I & ES Excellence Awards – TK Elevators, PLM Rollout| Mar ’21, Signify AD | Q3 ’19, Lumileds LLC | Q2 ‘19 Pinnacle Award: Integrated Application and Infra Support – C & CM | Philips Account | Jun ‘18 League Extraordinaire - PES Excellence Awards – Philips Healthcare AMS| Q2 ’18 League Exemplar - I & ES Excellence Awards – Philips HT AMS - cPLM | Dec ’17 Half-Yearly PES Excellence Award – Team Award for Best Delivery Innovation – Philips | HY2 ’15 – ’16 Specialities IT Strategy Formulation & Execution Client Relationship Management Portfolio Management Global Service Delivery Digital Transformation ITIL Best Practices Risk Assessment & Mitigations Transition Management Project Lifecycle Management Project Budgeting & Costing Roadmap Planning Continuous Improvements Business Growth & Revenue Generation Requirement Gathering/ Analysis Automation & Operational Excellence Process Optimization Delivery Led Growth Delivery Operations & Metrics Program Review & Control Application Maintenance & Support PLM Implementation & Rollouts PLM Cookbooks PLM & CAD Consulting Demand Forecasting & Fulfilments Cross-functional Team Leadership
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