Sharqa Ekram
Technical Product Manager @Bell
Signup · Get unlimited contacts
WORK HISTORY
Technical Product Manager @Bell
Toronto, ON, CA
Product strategy for Contact Center AI and Agentic AI solutions.Building generative and deterministic conversational AI agents for business on Dialogflow CX.Contact Center as a Service (CCaaS) solution offering- Driving innovation and problem-solving through agile methodologies and cross-functional collaboration. Collarobating with IBM and Google vendors, to implement LLM and IVR technologies, while spearheading front-facing Agile ownership for telco to techno company transition.
EDUCATION
Canadore College
Postgraduate Degree, IT Project Management
Dayananda Sagar Institutions
Bachelor of Engineering - BE, Telecommunications Engineering
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Information Technology
St. Xavier's College
Science
ABOUT SHARQA EKRAM
Bell, Canada’s largest communications company, is driving digital transformation through cutting-edge AI and cloud-based solutions. At Bell, our team focuses on harnessing the power of Gen AI to revolutionize user interactions through next-gen virtual agents. We’ve driven technological advancements that align with Bell’s strategic vision.As a technical program manager specializing in conversational AI for CCaaS, I lead initiatives to design and deliver intelligent AI agents that streamline customer engagement. Leveraging certified SAFe® 6 Agile methodologies, I harness the power of personalized experiences that enhance operational efficiency. With deep expertise in integrating and thoroughly testing AI-driven IVR systems, I enable telecom companies to improve user satisfaction, ensure seamless product performance, and achieve measurable business outcomes.Collaborating closely with partners such as Google and IBM, I drive the development of our products that consistently meet and exceed enterprise-scale deliverables.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.