Sharon Lui
Manager, Virtual Events @Q4
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WORK HISTORY
Manager, Virtual Events @Q4
Toronto, ON, CA
Managed a 12-person international team and oversaw contract hires including moderators and event producers- Provided weekly one on one coaching to help improve the customer journey through problem-solving and empowering staff to resolve client concerns proactively by providing feedback and coaching opportunities for continuous improvement - Conducted mid-year/yearly performance evaluations and was nominated for “Manager of the Quarter” by fellow reports- Developed and led engaging virtual and in-person group Q&A roundtable sessions to help identify knowledge gaps in current processes - Hosted weekly virtual skill sharpener meetings aimed at soft skill development within the events team - and facilitated group conversation with thought provoking questions- Tracked event issues to measure individual/group success and managed escalation issues with appropriate teams and resources to ensure full client satisfaction
EDUCATION
Queen's University
Honours, Psychology and French
Centennial College
Postgraduate Diploma, Corporate Communication and Events
SKILLS
ABOUT SHARON LUI
I am a values-driven leader who consistently delivers impact through collaboration, customer focus, and a deep commitment to developing people. My leadership is grounded in integrity, creating an environment where team members feel supported, heard, and empowered to do their best work. I take pride in fostering a culture of trust and accountability, where feedback flows openly and individuals are encouraged to grow and succeed.Developing and amplifying talent is one of my greatest passions. I am deeply invested in my team’s growth, providing mentorship, coaching, and opportunities that help individuals reach their full potential. I create space for new ideas, encourage innovation, and actively support career development through meaningful one-on-one engagement and collaborative learning.I thrive in collaborative environments and actively seek opportunities to work across teams to improve processes, close gaps, and drive alignment. Whether leading cross-functional initiatives or facilitating knowledge sharing, I am committed to “making an impact together” by bringing people, ideas, and strategies into alignment to achieve shared goals. By clearly communicating the “why” behind change and creating a safe space for dialogue, I ensure strong adoption while empowering my team to contribute ideas and solutions.Customer obsession is also at the core of how I operate. I lead by example, ensuring that customer needs remain front and center in both strategy and execution. I proactively engage in complex customer situations, develop thoughtful recovery plans, and partner cross-functionally to deliver seamless, high-quality experiences. My ability to combine empathy with problem-solving has strengthened client relationships and contributed to consistently positive outcomes.Throughout my career, I have taken on increasing responsibility, including leading larger teams with an international presence, supporting senior leadership, and overseeing vendor partnerships. These experiences have strengthened my ability to lead with adaptability, resilience, and a results-oriented mindset.Overall, I am a goal-oriented and driven leader who combines strategic thinking, operational excellence, and people development to deliver meaningful impact. I am committed to continuous growth—both for myself and my team—and I am always looking for new ways to elevate performance, strengthen collaboration, and drive success.
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