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Sharon Bentley

Lead Digital Product Manager @Vodafone

Bradford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Lead Digital Product Manager @Vodafone

Creates and drives the vision and strategy- Owns the Assisted Channel products (IVR, Webchat, Email, Async, Messaging)- Aligns with wider business strategy, objectives and KPI\'s- Identifies customer needs- Implements solutions to solve customer problems- Stakeholder Management- Leading and collaborating with direct reports, virtual and matrix teams- Value, benefits and realisation

SKILLS

Project ManagementChange ManagementRoadmapCustomer ServiceCustomer EngagementManagementCustomer Experience TransformationMarketing ManagementCustomer Experience ConsultingProject PlanningCompetency Based InterviewingCustomer Experience ManagementPortfolio ManagementMarketingStakeholder ManagementVolume RecruitmentCustomer Experience DesignProject Portfolio ManagementAssessment CenterTelephone InterviewingBehavioral InterviewingCustomer Insight

ABOUT SHARON BENTLEY

Experienced consultant, contractor and associate - currently working as Digital…

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