Sharon Evans
Consultant, Customer Support Operations - Gcn @Ciena
Ottawa, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2025 — Present
Consultant, Customer Support Operations - Gcn @Ciena
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Ottawa, ON, CA
Enhanced Customer Engagement Manager for GCN customers
EDUCATION
1989 — 1995
McGill University
B. Eng
SKILLS
Fiber OpticsVoipNetwork TroubleshootingQuality ManagementDwdmTdmWirelessVxworksIpProblem SolvingKnowledge ManagementTroubleshootingEthernetSdhTelecommunicationsProduct DevelopmentEmbedded SystemsCustomer SatisfactionTeamworkTcp/IpSonetFrenchRoot Cause AnalysisOtnTechnical Support
ABOUT SHARON EVANS
As customer success advocate, I am a trusted advisor to my customers, My goal is to exceed expectations, and bring value in all interactions, large and small.
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