Sharmin Jahan
Customer Service Representative @汇丰
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WORK HISTORY
Customer Service Representative @汇丰
Birmingham, GB
Provide exceptional telephone customer service in a timely manner and be able to adhere and self-serve the policies and procedures to resolve customers queries.\\\\n Have the technical ability to use multiple systems with pace.\\\\n Process a wide range of transactions, whilst maintaining a high degree of accuracy.\\\\n Play a supporting role in educating customers around HSBC products and alternative digital banking platforms
EDUCATION
Mohammadpur Preparatory Higher Secondary School
SSC, Science
European University Bangladesh
Master of Business Administration - MBA, Marketing, 3.93
Dhaka City College
HSC, Business/Commerce, General
East West University
Bachelor of Business Administration (B.B.A.), Marketing, Human Resource Management
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