Shantell Anderson
Sales Manager @Insa
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WORK HISTORY
Sales Manager @Insa
Jacksonville, FL, US
Maintain and manage all office and store inventory and supply needs including ordering and inventory tracking with employees Prepare, collect, and maintain necessary employee records and ensure legal compliance with employee files Operate various systems in support of data processing and general office functioning Provide excellent customer service to all customers and ensure Team was doing the same Answers customer inquiries on products and advises them on what would work best for them based on their needs and preferences Called on to address escalated customer concerns and de-escalate the situation Ensures transactions are processed accurately and efficiently using a computerized system Provide training to staff as they are hired as well as when needed Acts as a sales leader to meet and exceed the company’s sales goals by using the company’s sales standards Maintains compliance with Company Standard Operating Procedures as well as State Regulations, including sales limits and proper checking of ID specifications while maintaining HIPPA Worked over 40 hours a week
EDUCATION
Florida State College at Jacksonville
Associate of Arts, Liberal Arts and Sciences/Liberal Studies
Florida State College at Jacksonville
Associate of Science, Surgical Technology/Technologist
Monroe University
Associate's degree, Medical Office Management/Administration
ABOUT SHANTELL ANDERSON
At Insa, our focus is on delivering exceptional customer service, a principle I\'ve championed as Sales Manager. With a fresh Associate\'s degree in Medical Office Management/Administration, I\'ve harnessed organizational skills to streamline inventory management and optimize our office systems. This educational foundation complements my hands-on experience, ensuring legal compliance and training staff to enhance our service quality.My role extends beyond operations; I actively contribute to Insa\'s customer satisfaction by addressing escalated concerns and offering tailored product recommendations. The competencies gained from my Medical Billing and Coding certification enable me to implement meticulous transaction processes, fostering a culture of accuracy and efficiency within our team. Our goal is to leave a lasting positive impact on every customer we serve.
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