Shannon Benson

Account Manager @Hoover CS

Sell, maintain and expand position at existing accounts, meeting aggressive growth targets • Prospect, locate, and develop new customers, meet aggressive growth targets • Target and allocate time among prospects and customers • Communicate and provide information about the company’s products and services • Service, consult and provide technical support • Gather information and identify new customers, and new applications; conduct market research and intelligence work, including competitors • Organize and maintain call plans; key account plans and new business opportunities • Follow up and resolve customer accounts receivable issues • Accurate forecasting entered in WATS and communicated to Area Sales Manager • Keep CRM account profiles, and contacts current in WATS• Write weekly reports on all customer meetings involving substantial or new information • Receive and interpret customer complaints. Assist in its investigation, resolution and response • Travel required throughout territory, typically upwards of 40% with overnight stays