Shane Hritz

Director of Sales Operations @Lake Shore Cryotronics, a DwyerOmega Brand

Westerville, OH, US

Key accomplishments: Lead high-performing teams across inside sales, pre-sales applications engineering, product service, and customer experience by providing strategic leadership and fostering collaboration through the development of both managers and individual contributors.Additional accomplishments:• Defined, led, and executed the integration of Salesforce to unify marketing, sales, and service workflows into a single scalable CRM platform. Redesigned sales and service processes from initial contact through customer management, delivering full visibility into the sales funnel and service cases for the first time. Streamlined operations to enhance efficiency and elevate the customer experience.• Established service level standards by defining streamlined workflows and metrics, setting departmental goals, and creating a structured system with assignments and alerts, which improved response times and enhanced customer satisfaction through continuous progress tracking and improvement.• Lead strategic sales and service operations initiatives to support expansion in key international markets. Scaled global infrastructure to enable significant growth while positioning service as a revenue-generating function, enhancing both customer value and operational efficiency.

Ashland University

Master of Business Administration (M.B.A.), Business

Kent State University

Bachelor's Degree, Industrial Engineering