Shane Lynn

CEO & Founder @EdgeTier

Dublin, IE

EdgeTier add intelligence to customer contact centres. EdgeTier technology ensures the highest possible customer satisfaction at the lowest possible costs. We build machine-learning powered solutions in the areas of intelligent alerting, automated QA, agent assistance, and automated tagging.EdgeTier help customer operations go beyond static reports on customer contact reasons to understand not only what your customers are contacting about, but why they are contacting, when they are contacting, and how to better serve these needs and/or reduce their volume. EdgeTier uses advanced simulation, machine learning, and data visualisation to optimise revenues and reduce operating expenditure and improve customer satisfaction.In this position, I work across all aspects of the business, including product marketing and sales, developing our team, scaling technology on Amazon\'s Cloud infrastructure, developing client propositions, and fundraising.