Shane Johnson
Senior Sales Engineer @Verint
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WORK HISTORY
Senior Sales Engineer @Verint
SKILLS
ABOUT SHANE JOHNSON
A career focused on building lasting and profitable customer relationships with innovative problem solving.Strong customer presentation, technical, interpersonal and team leadership skills.In depth sales experience coupled with extensive business knowledge.Technical proficiency in VoIP, Telephony, IVR, Cisco, Avaya, ShoreTel, Mitel, Asterisk, Unified Communications, CTI, TCP/IP Networks, Server and data management systems. Business Intelligence, Text/Speech Analytics, Contact Center WFO, Unified Messaging, IP based systems and solutions, SaaS and Unified MessagingSpecialties: Creating server, software and services application designs with realistic ROI for customers then moving the design efficiently through internal approval procedures.Communicating business and technical value of products to customer audiences - C-level to front line managers.Building great customer relationships with a personal approach and detailed follow up to customer inquiries.Business analysis of customer operations for new or expanded product and service applications.
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