Shane Faber
Sr Technical Consultant @ServiceNow
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WORK HISTORY
Sr Technical Consultant @ServiceNow
Montclair, NJ, US
I\'m a Servicenow Technical Consultant and Business Process Consultant. I work with customers to find the most effective ways to leverage the Servicenow platform within their unique environments. Best practice is one thing, best fit is another.Certifications include:* Certified Systems Administrator (Quebec) re-certified 03/2021 * Certified Implementation Specialist (Quebec) re-certified 03/2021 * Quebec certified 03/2021* HM Government ITILv3* Technical Best Practices certified 2/2018Servicenow platform versions I have worked on:* Calgary* Dublin* Eureka* Fuji* Geneva* Helsinki* Istanbul* Jakarta* Kingston* London* Madrid* New York* Orlando* ParisMy delivery and configuration experience covers many of the ITSM applications included with the platform including but not limited to Incident Management, Problem Management, Change Management, CMDB, LDAP, Knowledge Management, Request Management, Service Catalog, Asset Management, Contract Management, Advanced Reporting and Performance Analytics.
EDUCATION
University of Miami
Bachelors, Music
Lehman College (CUNY)
Certificate, MCSE
ABOUT SHANE FABER
Making the jump from Systems Management to Service Management has been a natural transition. In 2014, Shane joined Servicenow as a Technical Consultant and added this cloud-based platform to his repertoire. Servicenow is a leader in this field for a good reason, it rocks. Shane is ITIL and Servicenow certified on the latest version of the platform. His track record of on time and on budget deliverables for corporate, government and educational organizations is unblemished. He is also the author of 5 Altiris Cookbooks available directly from the JeepJazzMedia website: As an Altiris Architect, he implemented and configured all of the solutions in the Altiris portfolio, specializing in OS and SW Deployment, Asset Management, SW Licensing and custom reporting. CORE COMPETENCIES:[*] Strong communication skills and team leadership qualities.[*] Dedicated to project success and customer satisfaction.[*] Identify business objectives and case drivers.[*] Design solution architecture and configuration to fit the customer.[*] Presentations to stakeholders at executive and technical levels.[*] Excellent documentation habits.[*] RFP, SOP, Proposal and SOW development.[*] Exceptional work ethic.[*] Asset management and ITIL implementation experience.[*] SW Licensing compliance.[*] SQL queries and reporting.[*] Well-developed HW and SW troubleshooting skills. Satisfied customers are the recipe for success.
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