Shampa Singha

Renewals Representative (Apac) @Barracuda

IN

Driving Renewal Revenue: Focusing on maintaining high renewal rates and achieving monthly/quarterly revenue targets.Customer Communication: Proactively contacting customers via phone and email to discuss renewals and options,Proposal Creation and Negotiation: Preparing and delivering renewal proposals, negotiating terms, and providing necessary documentation.CRM Management: Utilizing Salesforce to track customer activity, manage the renewal pipeline, and forecast renewal outcomes.Upsell Identification: Recognizing opportunities to upsell additional products or services within existing customer accounts.Cross-Functional Collaboration: Working with Customer Success, Channel, and Sales teams to ensure a smooth renewal process and address any customer issues.Risk Mitigation: Proactively identifying and resolving potential issues that could impact renewals.

University Of North Bengal

B.com( Accountancy honours)

Hebron High School

ISCE

Indira Gandhi National Open University

Master's degree (M.com)