Shambhu Sandilay
Manager-service Engineering @Providence India
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WORK HISTORY
Manager-service Engineering @Providence India
Hyderabad, IN
Leading Digital Experience (DEX) and Observability platforms (ControlUp, Nexthink) to enhance user experience Driving proactive IT operations using AIOps and automation, reducing incident volume and improving MTTR Managing enterprise Citrix and EUC environments ensuring scalability, availability, and security Partnering with global stakeholders to align IT services with business and healthcare outcomes Leading and mentoring engineering teams to deliver high-impact solutionsImpact: Improved user experience and reduced downtime through proactive monitoring Increased operational efficiency using automation and observability
EDUCATION
D.A.V Public School, Bariyatu, Ranchi, Jharkhand
High school 10+2, High School/Secondary Diplomas and Certificates
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT SHAMBHU SANDILAY
Driving the shift from reactive IT operations to proactive, experience-driven and AI-powered digital workplaces.I am an IT Leader with 12+ years of experience in Digital Experience (DEX), Observability, and End User Computing (EUC), driving transformation across large-scale enterprise and healthcare, Finance, Telecom environments. Currently leading Service Engineering and Observability platforms, I focus on building intelligent, scalable, and user-centric IT ecosystems using Citrix, Azure, ControlUp, and Nexthink. I specialize in moving organizations from reactive IT to proactive, AI-driven operations—improving user experience, reliability, and operational efficiency. Core Expertise: Digital Experience (DEX) & Observability PlatformsCitrix & End User Computing TransformationCloud Platforms: Azure & AWSAI-Driven IT Operations (AIOps)ITSM & Service Engineering ExcellencePeople Leadership & Team Building Key Impact: Managed Citrix environments supporting usersImproved end-user experience through proactive monitoring and automationLed cloud transformation initiatives across Azure and AWSReduced incidents and improved MTTR using observability platforms Leadership Philosophy: I believe in building high-performing teams, simplifying complex systems, and delivering measurable business outcomes through technology. I am passionate about the future of IT—where observability, AI, and human-centric design redefine digital workplaces.
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