Shambhu Singh

Senior Customer Success Manager @NTT DATA

Gurugram, IN

Client nurture/Relationship- Develop and maintain the relationship with client and being recognised as the client’s ‘trusted advisor’. Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT. Facilitate regular business reviews with the client Adoption Charter- Ensure the client is aware of and is successfully adopting Offer features and increasing their usage of services (as appropriate). Proactively help the client to realise demonstrable value from the Offers and meet their original business (procurement) objectives Expansion Charter- Drive up-sell of existing Offers/services and close the deals to achieve revenue targetsIdentify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities Renewal Charter: Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal. Minimise churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process.

PGDAV COLLEGE

Bachelor’s Degree, Commerce