Shalou Alberto

Program Assistant @Palo Alto Va Hospital

Palo Alto, CA, US

Determine eligibility for health benefits, and assist in the application process to ensure a quick, efficient, and fully coordinated service.* Identify client pain points, listen to feedback, and perform tasks to resolve questions or concerns accurately and timely.* Manage and coordinate Decedent Affairs ensuring timely and careful consideration for the veteran\'s remains, the family members left behind, and all the tasks needed to be done during a loss.* Educate veterans and family members on eligibility requirements, health benefits, services, appointment information, travel claim reimbursements, navigating the health care system, and how to advocate for themselves.