Shalin Gupta
Senior Associate Technical Support @ARCON
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WORK HISTORY
Senior Associate Technical Support @ARCON
Gurugram, IN
Performed integration of Arcon tool with active directory for bidirectional network. Also, participated in network trouble-shoot for resolution of connectivity issues and errors.• Created dashboard for access tickets for shift handovers that corrected the SLA breach by 30%. • Executed password rotations, accounts resetting, integration, and maintaining/creating new safes, with a 99.9% success rate in resolving customer-related security concerns. • Monitored systems regularly for integrity, availability of hardware, resources, and key processes.• Reported 90+ dormant, rogue, and unknown accounts that resulted in streamlining the revoking and removal of inactive accounts.• Extracted list of unused accounts and documented the details with approvals to roll out the clean-up of 40k servers, this resulted in increased performance and stability.
EDUCATION
Barkatullah University, Bhopal
Master of Business Administration - MBA
Barkatullah University, Bhopal
Bachelor of Computer Application
ABOUT SHALIN GUPTA
I have been enthusiastic about the Financial Services/Sector\'s approach to integrating independent, concise advice and advanced technology solutions to manage technology risks that maximize the potential of IT assets via Identity and access management. Stood at the forefront as a team player and as an individual contributor to provide operational support across a portfolio of projects. Led work streams and gaining client exposure, whilst also mentoring junior members has been a focal point of my journey so far.
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