Ather Murtaza
Implementation Engineer @ARCON
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WORK HISTORY
Implementation Engineer @ARCON
Mumbai, IN
EDUCATION
Islamic University of Science & Technology, Pulwama
B-Tech
Green Valley Educational Institute
Higher Secondary
ABOUT ATHER MURTAZA
I switched over to the Identity and Access Management especially PAM to broaden my skill set, explore different domains and conquer new peaks. So far, I\'m loving it.Previously, I have worked as a Network Engineer with over three years of experience in providing technical support, troubleshooting, and network configuration. Working as a TAC Engineer at Movate (HPE Aruba Networking), I specialized in wireless connectivity, Aruba Controllers, and Access Points, with a proven track record of delivering effective solutions for enterprise customers globally.I have completed certification courses in CCNP and CCNA (Routing, Switching, and Security) and have extensive expertise in networking protocols, routing, switching, and network security. My technical toolkit includes proficiency with Wireshark, JIRA, SFDC, and different operating systems. I excel at identifying root causes, performing lab verifications, and ensuring customer satisfaction, achieving over 90% CSAT scores consistently.Beyond my technical capabilities, I am a strong communicator and a collaborative team player with excellent documentation and time management skills. My adaptability and attention to detail enable me to meet SLAs and drive solutions in challenging environments.
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