Sharief

Account Manager @SimplifyVMS

Hyderabad, IN

Accenture Project (MSP)• Handing the demands and operations for Accenture India • Streamlined and automated the operational activities • New vendor empanelment – Ensure smooth on-boarding of new vendors and coordination with contracts team for any push backsAccenture (Master Vendor Program)• Managing the Treasury function for FTE hiring of Accenture • On-Boarding and Training of SimplifyVMS tool to vendors• Vendor Performance • Coordination with Dev team for any changes in tool as per client’s request BOC & Chandler Macleod:• Work with customers as an integral part of the end- to- end engagement with focus on maximizing customer value realization by various customer engagement methodologies.• Using system knowledge to recommend functionality usage and improve customer business processes and identify opportunities to increase revenue.• Serving as a customer advocate within the organization, gather feedback, communicating customer needs, and influencing product development and enhancements.• Assisted staffing industry clients using the VMS application knowledge to solve their business problems.• Monitored tickets, escalated training needs on service delivery and responses, • Met general reporting needs, acted as internal SME for customer/partner questions/ issues.

Kendriya Vidyalaya

High School, Mathematics and Computer Science

Jawaharlal Nehru Technological University

Bachelor’s Degree, Information Technology