Shah Chaudhri
Operation Lead @Doccla
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WORK HISTORY
Operation Lead @Doccla
London, GB
Lead day-to-day operational strategy, ensuring alignment with company objectives and growth targetsDesign, implement, and optimize operational workflows to improve efficiency and reduce costsOversee cross-functional coordination between product, clinical, customer support, and commercial teamsDevelop and track KPIs, dashboards, and performance metrics to inform leadership decision-makingManage vendor relationships, service-level agreements (SLAs), and operational compliance standardsIdentify bottlenecks and implement scalable solutions to enhance service deliverySupport hiring, onboarding, and performance management within the operations teamDrive continuous improvement initiatives and foster a culture of accountability and operational excellence
EDUCATION
City St George’s, University of London
Business Finance BA (Hons), Business Finance
ABOUT SHAH CHAUDHRI
Aspire relies on effective leadership and operational expertise to drive its practice, where the focus is on guiding teams, managing policies, and ensuring adherence to procedures. Directly supporting roles such as the Patient Service Manager and Senior Administrator, the organization benefits from a structured approach that fosters staff alignment with policy goals and operational excellence. With prior experience at Lewisham and Greenwich NHS Trust and Guy\'s and St Thomas\' NHS Foundation Trust, contributions included managing administrative teams, streamlining workloads, and supporting patient care processes. The foundation of these roles is complemented by a Business Finance BA (Hons) from City St George’s, University of London, which underpins skills in finance, people management, and analytics.
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