Shagufta Fathima
Customer Success Specialist @Multiplier
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WORK HISTORY
Customer Success Specialist @Multiplier
Bengaluru, IN
EDUCATION
Indian Institute of Technology, Roorkee
Executive Post Graduation in Business analytics and Project Management , Business analytics and project management
I.P.College, Bulandshahar Mob.No.9359952212
Bachelor's degree, Commerce
VET manandi PU College
PUC, Commerce
Dream Zone, School of Fashion
Master diploma, Fashion/Apparel Design
SKILLS
ABOUT SHAGUFTA FATHIMA
Customer Experience Specialist with 5+ years of experience into customer success field.Delivering exceptional customer experiences through- Order processing and approvals- Expert issue resolution via phone, email, chat- Analysis to identify trends & root causes- Process improvements to reduce complaints- Leadership & mentoring of juniors - Collaboration with cross-functional teams- Reporting & analytics to drive performance- Staying up-to-date with product knowledge & industry trends- Customer retentionPassionate about driving customer satisfaction, process efficiency, and team success. Let\'s connect and explore opportunities to make a positive impact!
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