Shaena Horn
Customer Success Manager, Mid-market @Affinity (CRM)
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WORK HISTORY
Customer Success Manager, Mid-market @Affinity (CRM)
St Petersburg, FL, US
Affinity is the relationship intelligence platform that empowers dealmakers in relationship-driven industries to find, manage, and close more deals. With the most automated relationship intelligence insights and technology, Affinity enables leaders to drive deals, free themselves from data drudgery, and ensure their teams can take action with confidence, knowing the context and history of every relationship.
EDUCATION
University of North Florida
Bachelor of Science, Communication; Public Relations, Political Science
ABOUT SHAENA HORN
Proven Customer Success Manager with a decade of experience driving client satisfaction, renewals, and revenue growth across SaaS platforms, particularly in the private capital and staffing industries. Known for building strong executive relationships, implementing scalable processes, and collaborating cross-functionally to drive impact. Expert in high-touch account management, team mentorship, and crafting success frameworks that scale.
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