Senthil Kumar

Client Servicing @Lloyds Banking Group

Edinburgh City, GB

To promptly and professionally provide excellent services to Independent financial advisors, Employers and Scheme administrators on queries when required via letter, e-mail and telephone using using automated/non-automated manual/system processes across a wide range of member or scheme events.Perform pension calculations, Generating reports/projections for a member/Scheme by accessing various tools like mainframe.Completing a wide range of administration work, completing larger jobs as a team recording all correspondences in line with appropriate regulations.Completing appropriate vetting procedures and dealing with highly complex cases and sensitive information\'s.Taking ownership of the cases and following up with the IFA\'s to make sure they receive the correct information\'s as per SLA.Building and maintaining good relationships with the colleagues and clients.

Pondicherry University

Bachelor of Business Administration - BBA, Business Administration

Dr MGR Educational and Research Institute

Master of Business Administration - MBA, Marketing and HR

Seventh Day Adventist Higher Secondary School

SSLC, Physics, Chemistry and Biology