Süreyya Emre Erdem

General Manager @Epiroc

Istanbul, TR

As General Manager of the Customer Center in Turkiye, I lead the strategic, operational, and cultural transformation of our regional business, ensuring alignment with Epiroc’s global standards while adapting to the unique dynamics of the Turkish market.Key Responsibilities:• Develop and execute country-specific strategies to grow market share and profitability.• Represent Türkiye in strategic sessions with global stakeholders and ensure local alignment with corporate goals.• Monitor market trends and customer needs to guide business decisions and product positioning.• Oversee all aspects of the Customer Center including sales, service, logistics, and support functions.• Drive continuous improvement initiatives across safety, quality, and performance.• Ensure compliance with Epiroc’s health, safety, and environmental standards.• Foster strong relationships with key customers and partners, ensuring satisfaction and long-term loyalty.• Champion a customer-centric culture that positions Epiroc as a trusted productivity partner.• Lead initiatives to improve service delivery and responsiveness.• Build and mentor a high-performing team, promoting diversity, inclusion, and leadership development.• Lead HR processes and onboarding, ensuring smooth integration of new talent.• Encourage a culture of innovation and continuous improvement.• Manage business forecasts, budgeting, and financial sustainability.• Monitor revenue trends and adapt strategies to mitigate market slowdowns.• Ensure adherence to Epiroc’s standards and local regulations.• Identify and mitigate business risks through proactive planning and stakeholder engagement.

Sabanci University

Bachelor of Engineering - BE, Mechatronics, Robotics, and Automation Engineering

Uskudar American Academy

Math and Sciences

Boğaziçi University

Master, Engineering and Technologies Management