Selim Zouiten

Chief Commercial Officer @Webhelp

Paris, FR

Company overview\\\\nWebhelp is a business process partner across a range of services including customer experience solutions, social media moderation through to payment services\\\\nFrom more than 190 sites in +50 countries with a team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients\' operating models to generate financial advantage\\\\nWebhelp is the European leader in its industry, with a revenue of +€1,6 billion in 2020, and aims for a global leadership position by investing in its people, the environment they work in & developing its analytical and operating capability to deliver transformational outsourcing proposition in order to address the challenges of an omni-channel world\\\\nWebhelp is owned by its management & GBL as of Nov 2019\\\\n\\\\nServices\\\\n- Customer Services, Tech & Sales Support\\\\n- Telephone & Web-based Sales, order & loyalty management\\\\n- Email & Chat management\\\\n- Digital & Marketing services\\\\n- Data Analytics programs\\\\n- Social media management\\\\n- Mobile apps dvpt, UX design\\\\n- Payment services\\\\n- Helpdesk & Logistic supports.\\\\n\\\\nMissions\\\\n- Responsible for defining the overall sales strategy, and for implementing / overseeing of means, tools & strategic planning for sales, business development & revenue growth\\\\n- Management of the overall sales process (market analyses, sales & marketing targeting, customer experience definition & segmented approach, tools & deliverables customization, costing analyses & pricing designing, sales training conception and implementation, sales knowledge management via tools & process, incentive & rewarding policy definition, reporting & controls management.)\\\\n- Management of the overall sales process certification through international quality standards\\\\n- Teams management (front-sale, strategic consulting, sale & support)\\\\n- Management of due diligence & post merger integration (external growth)\\\\n\\\\nExecutive Leadership Committee member\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n