Michael Iriogbe

Customer Sales Advisor @Webhelp

Nottingham City, GB

Webhelp is a multi-national business process outsourcing and consultancy company.Duties and Responsibilities:• Provided excellent customer service to existing customers to increase referrals and generate new business by setting sales goals and continually developing improved sales strategies• Contacted potential and existing customers via different streams of communication including the phone, via email and in person to discuss potential upsells and referrals• Conducted telephone underwriting, prepared and sent quotes/proposals while managing the sales process through specific software programs• Built relationships with new customers to achieve sales objectives and provided insight into new products, features and options• Effectively handled customer questions, queries and complaints, escalating where resolution by senior management was necessary• Assisted in delivering a change project, additionally, facilitated training workshops for both existing and new staff members• Consistently met daily, weekly and monthly sales targets as well as actively participating in sales team meetings• Performed a daily review of business profitability to set targets for future days and weeks.