Sean Kearney

Founder & Human Performance Technology Consultant @Upgaged Llc

Martinsville, VA, US

UpGaged helps teams solve problems worth solving through game-based strategic foresight workshops integrating design thinking, scrum / agile, and AI-powered workflow automation. Clients include organizations in retail, technology, non-profit vocational rehabilitation, adult education, military simulation, healthcare, and manufacturing.Recent key results:• Integrated content / curriculum development, facilitation, scrum / agile, design thinking, serious games and social workflow technologies (specializing in Learning Management Systems, Microsoft Teams / SharePoint, and Google Workspace).• Facilitated generative artificial intelligence and automation workshops with agile / scrum methodologies and actionable analytics which significantly improved team productivity by more than 55% in 90 days.• Designed and facilitated agile / scrum process for improving collaboration between instructional design, training, quality, compliance, escalations, and operations, resulting in a 44% improvement in call center agent speed to productivity as measured by achievement of sales outcomes, CSAT, and quality glide paths.• Helped Learning Management System (LMS) vendor extend its capabilities to professional services, including conference planning and educational products leading to a 100% increase in profits within 18 months with a 30% increase in client growth year-over-year.• Implemented an internal social media strategy for improving employee engagement by 46% within 6 months.• Created a Cyber-Security card game used as the capstone of the University of Colorado, Colorado Springs bootcamp.• Industries served include government agencies, non-profits, adult education, healthcare and manufacturing.Skills: Agile Scrum, Instructional Design, Training Delivery, Quality Assurance, Innovation, Change Management