Sean Downey
Senior Product Manager @Deskpro
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WORK HISTORY
Senior Product Manager @Deskpro
Deskpro is the developer of AI-driven help desk software that empowers organizations worldwide to deliver exceptional customer and employee experiences that translate directly into tangible ROI, through improved customer and agent retention. Deskpro is the only help desk platform with enterprise-grade security, compliance, and data privacy, enabling all organizations to adopt and deploy AI, even in the most regulated industries and sovereign environments. Deskpro is available as a cloud service, and can also be deployed in VPCs, on-premise, private clouds, and sovereign clouds. Trusted by leading enterprises worldwide in banking, technology, financial services, healthcare systems, aerospace and defense, as well as government agencies, Deskpro is led by experts in enterprise software, customer experience, and customer support. Learn more at main responsibility is managing the Deskpro AI Strategic Roadmap and deliver - AI features that are not gimmicks and create value- Realisation and measurement of ROI- Data Management- Data security and privacy- Alignment with our customers business objectivesI have the pleasure of working with great people who are driven to deliver value and excellence.
SKILLS
ABOUT SEAN DOWNEY
PROFILE A Senior IT Professional with progressive experience managing multi-disciplined teams across the UK, India, Colombia, and North America. I excel in delivering B2B Products and implementing software by aligning strategic business objectives and prioritize client and end-user needs. With expertise in strategic IT leadership, project management (Prince 2 and Safe Agile), software implementation and product management, I effectively create strategies, manage risks, and ensure successful delivery. I am an inspiring people leader and mentor who fosters a collaborative work environment, promoting training and development while encouraging shared accountability. Sector specialisms: Service Management, Commercial Property, Investment Management and Financial Services.Skills- Designing AI solutions for Products- Program Management-Project Management – SAFe Agile/ SCRUM/ Prince 2 -Software Implementation-Product Management-Product Roadmap definition and management-Epic/ Feature/ User Story authoring and backlog management-SCRUM Management and programme increment planning-User engagement-Business Analysis & Process Mapping-Data Governance-Data Visualisation-Enterprise Application Strategy & Design incorporating Business & Client technology requirements-Staff Management, mentoring, recruitment & training-Engineering Team Management-Stakeholder Engagement & Client Relationship Management-Department Management including Budgeting, Forecasting & Business Planning-Software Procurement & Supplier Management-Technical Sales & Tender Preparation including RFI & RFQ-MS Project, Visio, Smartsheet, Lucid, SQL Script & TFS
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