Sean Oldaker
Head of Customer Success & Service Delivery @Hitachi
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WORK HISTORY
Head of Customer Success & Service Delivery @Hitachi
As the Head of Customer Success & Service Delivery, I lead a dynamic team dedicated to maximising customer value from our electric vehicle charging solutions. My role involves strategic planning, operational management, and fostering a culture of innovation and continuous improvement. I have successfully transformed our customer success department, streamlined processes to enhance productivity, and driven cross-functional collaboration.I leverage data-driven decision-making to identify new business opportunities and contribute to our company\'s strategic growth. My focus on operational excellence, stakeholder engagement, and effective communication has ensured that our product offerings align with customer needs and industry trends. Passionate about sustainable growth, I continuously strive to enhance customer satisfaction and operational efficiency.
EDUCATION
Herefordshire College of Technology
Advanced Level Apprenticeship in Electrical Installation
University Centre Quayside (UCQ)
BA (Hons) Professional Management, Business
École Nationale Des Ponts Et Chaussées
Electric Vehicles & Mobility
Chartered Management Institute
Level 6 Diploma in Management and Leadership
ABOUT SEAN OLDAKER
With a passion for a sustainable future and a dedication to driving transformative projects in the electric vehicle and low carbon tech industries, I am driven by a personal mission - to build a career legacy that aligns with my commitment to the UN Sustainable Development Goals and other global initiatives that move us closer to a zero-carbon world.Currently spearheading initiatives at Hitachi Zero Carbon, my responsibilities encompass the design, delivery, and service operations of our innovative global digital solutions in the electric vehicle and low-carbon technology domain. This involves meticulous oversight of our cutting-edge software suite, ensuring optimal performance, seamless integration, and timely enhancements in response to industry trends and client requirements. My commitment to advancing sustainable development underpins every endeavor, as I aim to harness these technologies to catalyze the global transition to a zero-carbon future.Previously, I served as Group Project Manager for TSG Charge, where I orchestrated multinational installations of EV charging solutions across 28 operating countries throughout Europe and Africa. My role was pivotal in ensuring these projects were delivered on time, within budget, and to exacting quality standards, all while nurturing emerging markets and expanding our impact.My experience extends to my tenure at BP, where I led a dynamic team of project managers overseeing all commercial installation works for BP Chargemaster (now known as BP Pulse), the largest public network provider in the UK. Here, I worked with a diverse range of clientele, from dealerships to local authorities, contributing to the self-funded expansion of their polar network.In spite of my proven leadership skills, they seem to be less effective when it comes to my fantasy football team - a title that has evaded us since 2015!Beyond my professional pursuits, I take on the most rewarding role of all - being a father to two beautiful, young children. Amidst my responsibilities and their energy, I am furthering my education with a management and business degree (BA (Hons)) to complement my extensive electrical vocational training.In the pursuit of creating a more sustainable world, I believe in the power of constant learning, passion-fueled hard work, and the collective impact of our actions. Through my work, I hope to inspire the same dedication to sustainable transformation in others.
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