Steve Cusack

Account Executive @evaluagent®

Warrington, GB

With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences. 100% coverage: Reveal performance and actionable insights for every agent and customer experience with EvaluAgent\'s Auto-QA add-on. Build smarter teams: Automated workflows improve the efficiency of your QA team whilst our risk-based approach ensures coaching activity is focused. Business intelligence: EvaluAgent’s fully integrated reporting suite and improvement workflows enable team leaders and coaches to turn insight into improvement actions. Scale-ready: EvaluAgent grows with your contact centre. Start with Quality Assurance and trial any of our add-on features only when you’re ready to do so. Because we know that… Every Conversation Counts.

Warrington Collegiate Institute

NVQ 1 & 2, Mechanical Engineering