Scott Collins
Vice President Operations @Percepta
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2023 — Present
Vice President Operations @Percepta
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London, GB
Percepta’s global contact center programs focus on delivering a frictionless customer experience across every touchpoint, from engaging with customers during the pre-sales decision making stage, to managing and resolving concerns. Accountable, intelligent and strategic; our expert teams work in partnership with our clients to deliver outstanding results across multiple channels in multiple languages.
SKILLS
Business ProcessLeadershipB2b ServicesBpoB2b IntegrationCustomer IntelligenceAccount ManagementChange ManagementProcess ImprovementOutboundWorkforce ManagementCall CentersPerformance ManagementAutomotiveContact CentreManagementOperations ManagementCustomer ExperienceOffshoringVoice of the CustomerPeople ManagementContact CentersCall CenterCustomer Lifecycle ManagementBusiness Process ImprovementB2bCustomer RelationsOutsourcingOffshoreStrategyCustomer Experience ImprovementCustomer RetentionInboundCustomer ServiceTeam ManagementCustomer SatisfactionCustomer AnalyticsQuality ManagementSlaTransition Planning
ABOUT SCOTT COLLINS
With an emphasis on delivering operational excellence with a global and diverse team, my…
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