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Scott H.
Technical Services Lead and Customer Support Manager @Nasuni
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WORK HISTORY
Technical Services Lead and Customer Support Manager @Nasuni
Cork, IE
EDUCATION
Aberdeen University
MA (Hons), Celtic Civilization with Language and Linguistics
Birmingham University
MA, Practical Archaeology
Munster Technological University
MSc, Cloud Computing
SKILLS
ABOUT SCOTT H.
I have a very pragmatic and goal-orientated approach to my work. While I am comfortable working solo on a project, I most enjoy being part of a large, multi-disciplinary team working on projects ranging from from immediate, complex customer problems, to longer-term strategic initiatives.I am most at home outside my comfort zone, and I am constantly pushing myself to keep my skills current and relevant to wherever I am in my career.Recent successes- Developed a model for tracking cases abstract \"issues\". This facilitated insights in to all pain points and the total failure surface of the product, not just those \'hot\' issues that are elevated to higher levels. This drove an increase in the total customer and supportability experience- Implemented a value-add a-la-carte support offering, including a designated engineer and 40 days of bespoke deliverables (consulting, workshops, design discussions and reviews, etc.). This was delivered both on-site and remote and the content was explicitly driven by the customers needs- Worked on a series of core projects as part of the integration of SimpliVity to HPE. This facilitated the movement from SimpliVity to HPE norms, while retaining the SimpliVity initiatives with no cogntate in HPE.
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