Scott Perry

Retail Leader @Starbucks

Calgary, AB, CA

Recruiting, interviewing, selection, onboarding, training, team building, anti-bias hiring. Develops high performance teams focused on culture of excellence and continuous improvement. Seeks 360 feedback from individuals, team, and customers. Creates action plans. Leads change management in constantly evolving environment. Product quality, service quality. Flex from low to high volume, diverse customer demographics, geographic population density’s, and communities. Business acumen. P&L analysis, budgeting, goal setting, inventory management and organizational skills. Shrinkage, cash handling control. Reporting, sales, labor forecasting control. Problem solving, decision making. Scheduling, people skills to gain trust, motivate, set expectations, challenge, inspire, and recognize. Re enforce positive behaviors, foster a culture of collaboration, excellence and accountability. Delegate, follow up and when needed, performance management up to termination. HR administration, payroll, and labor law compliance. Maintain confidentiality and discretion in customer and employee relations. Conflict management and resolution, de escalation scenarios. Create and maintain a safe environment. Performed QA and safety audits. Lead joint health and safety committee meetings, identify opportunities and put actions and practices into place. Lead opening of new stores. Set up sales, labor pro forma’s, coordinate hiring, training, ordering product and equipment. Ensure open on time. Lead rollout of new sales channel (mobile order and pay) in multi unit. Multi unit proxy. Perform audits. Lead calls. Provide feedback to stakeholders.Microsoft office, teams, excel. Video conferencing. Lead virtual meetings and conference calls. Food safety, first aid, WHMIS certified.Store manager trainerCompetitive analysis, risk assessment.Initiate relationships with surrounding businessProduct demonstrations, samplingIncreased sales and profits YOY 7 years consecutively.