Scott Menze

Team Lead @Provalus

Tahlequah, OK, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Team Lead @Provalus

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Tahlequah, OK, US

EDUCATION

N/A

Missouri State University

Design Thinking

2011 — 2011

New Horizons

CCNA

2016 — 2016

HDI

Service Desk Manager

1998 — 1999

Moberly Area Community College

Associate of Arts (AA), Computer Science

SKILLS

Qualitative ResearchProcess ImprovementWindowsWork Process DevelopmentManagementTeam BuildingIT Hardware SupportDisaster RecoveryLeadershipHelp Desk ImplementationQuality ManagementHelp Desk SupportProject ManagementCustomer ServiceIT Service ManagementChange ManagementBrainbench CertificationsTrainingComputer RepairIT Service DeliveryTeam LeadershipProgram ManagementComputer NetworkingCustomer Service OperationsIT OperationsComputer HardwareComputer Hardware TroubleshootingQuality AssuranceMicrosoft OfficeVendor ManagementService DeliveryBusiness AnalysisMentoringCustomer Service ManagementTroubleshootingIT Management

ABOUT SCOTT MENZE

In order to excel in today’s competitive business environment, a successful IT Specialist needs a balance of process improvement, troubleshooting, and IT management expertise - backed by robust team leadership skills. I combine over 2 decades’ experience providing IT support and project management services for multiple high-profile organizations; making the forward-looking decisions that facilitate significant and sustainable growth; proactively identifying and remediating gaps in IT systems performance; and training/empowering both technical and non-technical personnel across the organization. I excel at fulfilling organizational needs, delivering industry-leading technical support solutions, facilitating optimized business operations across multiple global and remote environments, implementing process improvement initiatives to strengthen systems resiliency, and explaining highly technical concepts to a non-technical audience. I am a proficient multitasker with the ability to learn, unlearn, and relearn; because success is less about what you already know and more about expanding your knowledge base. I have the agility to pick up new skills, adapt them to my needs, and respond to challenges with competence and conviction. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, negotiating with a vendor, or anything in between; I communicate quickly, accurately and effectively.

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