Scott Kozak
Senior Vice President, Client Services @Mitchell International, Inc.
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WORK HISTORY
Senior Vice President, Client Services @Mitchell International, Inc.
Lead sales, consulting, client service, and industry relation teams for a primarily SaaS based solution used by large North American Property & Casualty Insurers. Accountable for an existing book of business of over $50 Million of annual sales; team generated over $10 million in new annual sales. Reorganized Service Process and Team resulting in a 22% reduction in expenses and an 11 point increase in NPS. Transformed from end user field support to account based, creating a partnership to train clients’ IT department to provide first level support. Designed a new onboarding process for Sales and Sales Engineering teams resulting in a significant increase in new sales and increased customer satisfaction. In 2013, territory expanded to include Canada. Secured new deals with the largest (government owned) and 3rd largest (private) Canadian insurer. Maintained 100% customer retention in Canada.
EDUCATION
University of Wisconsin-Whitewater
BA, Marketing and Finance
SKILLS
ABOUT SCOTT KOZAK
Proven leader of large enterprise application software sales and service teams. Accountable for meeting annual bookings, revenue, retention, NPS, and expense targets. Has led sales teams that have closed over $50 million in annualized revenue. Re-engineered service model that resulted in reducing costs by 22% while improving customer NPS by 46%. Personal strengths include leadership, passion, ability to inspire/motivate team members, communications skills, collaboration, strategic planning, and ability to drive initiatives. Proven areas of expertise include- Change Management - Prospecting- Sales messaging and collateral - ROI Analysis- Negotiations- Pricing/Proposal - Contracting- Sales / bonus compensation - Talent Acquisition - Service strategy/model development- Implementation- NPS program development and management- Expense management
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