Scott Deming

Customer Support Team Lead @symplr

Tucson, AZ, US
EMAILS
s••••••@symplr.com
MOBILE NUMBERS
+15•••••••33

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WORK HISTORY

Jan 2012 — Present

Customer Support Team Lead @symplr

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Tucson, AZ, US

I am responsible for providing technical support of Midas+ Solutions through researching and resolving problem logs assigned by internal and external clients in assigned work team areas including; Statit, Care Management, CPMS/Datavision and Comply products. I also provide primary support and management of client relationship activities for assigned strategic accounts.

EDUCATION

1994 — 2000

University of Phoenix

Bachelor of Science; Business Information Systems and Bachelor of Science; Business Administration, Information Systems/Database Management,Financial/Managerial Accounting,Communication,Telecom

SKILLS

Business Process ImprovementMicrosoft OfficeSqlBusiness AnalysisElectronic Data InterchangeTeam BuildingStatistical SoftwareCall CentersVendor ManagementSoftware DocumentationRelationship ManagementPortfolio ManagementManagementCustomer ServiceProcess ImprovementDatabase AdministrationVisioMidas PlusTeam LeadershipProject ManagementCreditLeadershipPayment Card ProcessingPayment SystemsPaymentsCredit CardsBankingProgram ManagementTrainingFinancial ServicesElectronic PaymentsRisk ManagementEmrStatistical Data Analysis

ABOUT SCOTT DEMING

Accounting, Banking, Call Center Management, Help Desk, Collections, Scheduling, Best Practices, Strategic Planning, Trend Analysis, Fraud Review, Customer Service, Project Management, Systems Analysis, and Training. A multi-faceted Operations professional with a stable, progressive and accomplished career. A respected leader who possesses highly defined skills in all aspects of personnel training, development, evaluation and supervision, process analysis and improvement, cost reduction, and project management. An excellent communicator with extensive experience in vendor management and a demonstrated background in negotiating with the customer and internal entities.

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