Mohamed Ibrez M e
Manager, Customer Support @symplr
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WORK HISTORY
Manager, Customer Support @symplr
Bengaluru, IN
As an L3 Customer Support Manager at Symplr, I lead the resolution of complex technical issues that go beyond standard support tiers, ensuring prompt and effective solutions for our customers. This role involves deep technical troubleshooting, collaboration with product and engineering teams, and continuous improvement of support processes.
EDUCATION
Adhiyamaan College Of Engineering
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
ABOUT MOHAMED IBREZ M E
Cognizant has benefited from over four years of project management expertise, delivering initiatives centered on operational excellence, client delivery, and customer satisfaction. Certified in Microsoft Azure Fundamentals, the role contributed to seamless infrastructure support and troubleshooting within Azure environments. Collaborated with cross-functional teams to streamline service delivery and enhance operational processes. Over a decade of change management experience enabled the successful adoption of ITSM frameworks, fostering efficient practices in incident, problem, and change management. The organization leveraged strong leadership and adaptability to empower teams, maintain performance consistency, and drive client satisfaction across diverse regional and global engagements.
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