Scott Cassidy
Senior Consultant @Ciena
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WORK HISTORY
Senior Consultant @Ciena
Barnard Castle, GB
Responsible for supporting the EMEA Service Partner ecosystem to align with Ciena services business requirements as well as all aspect of contract management for the assigned partner ecosystem.Ciena has an existing ecosystem of extraordinary partnerships which needs to evolve to enable greater market coverage and expanded service capability. Covering all aspects of Partner Management for a subset of the EMEA Service Delivery partners. Duties include Partner Vetting, Commercial Evaluation, Onboarding, Operational Planning thru transition and “go live” to ensure ongoing operational and financial success for Ciena and the assigned partners. Working closely with internal stakeholders and directly with the Service Partners facilitating communication and translating operational requirements for the complete life cycle of the operation, from pre-contract to ongoing network support, into structured executable tasks, milestones, deliverables, partner performance and KPI’s and recurring strategic Business Reviews.
EDUCATION
The University of Edinburgh
Health & Saftey NEEBOSH General Certificate
Carnegie University Dumfermline
Practioner Project Mangement
ABOUT SCOTT CASSIDY
As a Service Partner Manager at Ciena, I drive the success and performance of our strategic service partners across the EMEA region, with a dedicated focus on key accounts throughout the Middle East and Africa. I work closely with partners to strengthen operational excellence, elevate service delivery quality, and accelerate customer success for some of the region’s most innovative network operators and enterprises.I specialize in building trusted, results-oriented relationships with systems integrators, managed service providers, and regional service organizations—ensuring they are fully enabled to deliver Ciena’s industry-leading solutions and lifecycle services. My role combines deep technical understanding with strong commercial and program management skills, allowing me to bridge the gap between customer needs, partner capabilities, and Ciena’s strategic priorities.With experience in complex multi-stakeholder environments, I help partners expand their competencies, enhance delivery readiness, and meet the high performance standards required for mission-critical network deployments. I am passionate about developing strong ecosystems that help customers modernize their networks, embrace next-generation technologies, and realize measurable business outcomes.
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